FAQ – GK Vault Collections

FAQ Center

Everything you need to know about pre-orders, shipping, payments, and policies at GK Vault Collections.

Simply select the product, add it to your cart, and complete checkout. All orders placed on GK Vault Collections are considered binding purchase agreements once payment is completed.

Order changes or cancellations depend on production status. Once production or allocation begins, cancellations or modifications may not be possible. Contact support as soon as possible for assistance.

Production and shipping timelines are determined by studios/manufacturers. Delays may occur and do not automatically qualify for refunds. Orders will ship according to studio updates.

Order transfers are not supported by default. Please contact support if special arrangements are required.

Order merging depends on shipping status and warehouse processing. Contact support before shipping for confirmation.

You can contact us at:
gkvaultcollections@gmial.com
gkvaultcollections@outlook.com

Pre-order shipping times vary by product and studio. Estimated shipping dates are shown on product pages. Final shipping follows studio/manufacturer schedules.

Yes. Enjoy free standard shipping on all orders over $300.

Yes, we ship internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Address changes are possible only before shipment. Once shipped, addresses cannot be changed.

We use trusted carriers such as USPS, UPS, and FedEx. Tracking information will be provided after shipment.

Contact support with your order details. We will assist with carrier investigations and resolution.

We accept major credit/debit cards and PayPal. Available methods may vary by region.

Payment is charged at checkout for all pre-orders.

Some products require a deposit first, followed by a balance payment. Balance notifications are sent via SMS or email.

Customers must complete balance payment within 7 days of notification.

Orders may be canceled and deposits forfeited if balance payment is not completed within the deadline.

Yes. Orders that meet promotional thresholds qualify according to promotion rules.

Pre-order means the product is produced or allocated after orders are placed. Production and delivery may take weeks or months.

No. Pre-order product prices do not include shipping. Shipping is calculated at checkout.

In-stock and proxy-purchased items may not be eligible for after-sales service. Please review product listings carefully.

Unless explicitly stated, products are not officially licensed. All trademarks belong to their respective owners.

Product images are for reference only. Final production may differ slightly in color, texture, or details.

Some products are limited edition, others are production-based. Availability is stated on each product page.

Our Privacy Policy is available in the site footer.

Our Terms of Service are available via footer links.

All trademarks and brands belong to their respective owners.

Yes. All completed orders constitute legally binding purchase agreements.

We follow standard privacy protection and data compliance practices.

Please contact:
gkvaultcollections@gmial.com
gkvaultcollections@outlook.com

Frequently Asked Questions

Everything you need to know before you collect.

Yes. All products sold on GK Vault Collections are brand new and sourced directly from studios, manufacturers, or authorized suppliers.

Because most items are pre-order collectibles, production starts after orders are placed, which naturally requires longer manufacturing and logistics timeframes.

No. Once your order is confirmed and paid, your price is locked and will not change due to future market fluctuations.

We use reinforced packaging for collectibles. Special packaging requests may not always be available but we do our best to protect all shipments.

Each product page includes size, scale, materials, and display details to help collectors make informed decisions.

Yes. Order updates, production progress, and shipping notifications will be sent via email or SMS when available.

We focus on curated high-quality collectible pre-orders, limited runs, and studio-grade figures, rather than mass-market products.