This Returns & Exchanges Policy explains the conditions under which returns, exchanges, and replacements may be accepted by GK Vault Collections.

Due to the nature of collectible pre-order products, special conditions apply. By placing an order on our website, you acknowledge and agree to the terms outlined below.

General Policy

• Most products sold on GK Vault Collections are pre-order collectibles
• All items are produced specifically based on customer orders
• Returns and exchanges are limited due to production commitments

Pre-Order Items

• Pre-order items are non-returnable and non-exchangeable once production begins
• Cancellations are not supported after studio production confirmation
• Delays in production do not qualify for refunds
• Estimated delivery dates are not guaranteed timelines

In-Stock Items

• In-stock items may be eligible for return only if defective or damaged
• Change-of-mind returns are not accepted
• Unauthorized returns will not be processed

Damaged or Defective Products

If your item arrives damaged or defective, you must contact us within 48 hours of delivery.

• Clear photos and videos are required for verification
• Original packaging must be retained
• Claims submitted after 48 hours may not be accepted

Exchange Conditions

• Exchanges are only available for verified defects or damages
• Replacement availability depends on studio inventory
• If replacement is unavailable, store credit or partial refund may be offered

Non-Returnable Items

• Pre-order collectibles
• Custom-made or studio-exclusive items
• Limited edition products
• Promotional or clearance items

Shipping & Return Costs

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable
• International shipping fees are non-refundable

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details
• Orders lost due to incorrect address information are not refundable
• Reshipping fees may apply for returned shipments

Processing Time

• Return requests are reviewed within 3–5 business days
• Approved cases are processed based on verification results
• Resolution timelines may vary based on studio and logistics partners

Fraud Prevention

• Abuse of return or exchange policies may result in account restrictions
• False claims may lead to permanent service refusal
• GK Vault Collections reserves the right to refuse service in fraudulent cases

Support & Contact

For return or exchange inquiries, please contact our support team:

gkvaultcollections@gmail.com
gkvaultcollections@outlook.com

By placing an order on GK Vault Collections, you acknowledge that you have read, understood, and agreed to this Returns & Exchanges Policy and all related site policies.