This Refund Policy outlines the conditions under which refunds may be issued by GK Vault Collections.

Due to the collectible and pre-order nature of our products, refunds are limited and subject to strict eligibility conditions. By placing an order, you agree to the terms outlined in this policy.

General Refund Principles

• Most products sold on GK Vault Collections are pre-order collectibles
• Production begins based on confirmed orders
• Refunds are not guaranteed and are evaluated case-by-case
• All refunds are subject to policy eligibility and verification

Pre-Order Refund Policy

• Pre-order items are generally non-refundable once production begins
• Studio production confirmation locks the order
• Manufacturing delays do not qualify for refunds
• Changes in personal circumstances do not qualify for refunds

Deposit Orders

• Deposits are non-refundable
• Failure to complete balance payment within the required timeframe results in deposit forfeiture
• Deposits represent production commitment and reservation costs

Balance Payment Refunds

• Balance payments are not refundable once production or shipping preparation begins
• Orders abandoned after balance notification are not eligible for refunds
• Partial refunds are not supported for pre-order items

Refundable Situations

• Verified manufacturing defects with no replacement availability
• Confirmed lost shipments by the carrier
• Order cancellation approved before production begins
• Duplicate payments or system processing errors

Non-Refundable Situations

• Change-of-mind purchases
• Pre-order production delays
• Studio schedule changes
• Customer address errors
• Customs delays or inspections
• Force majeure events

Refund Processing Time

• Approved refunds are processed within 5–10 business days
• Bank or payment provider processing times may vary
• International refunds may take longer depending on financial institutions

Refund Method

• Refunds are issued to the original payment method
• Alternative refund methods are not supported
• Store credit may be offered in certain approved cases

Shipping Fees

• Shipping fees are non-refundable
• International shipping fees are non-refundable
• Customs duties and taxes are non-refundable

Fraud & Abuse Prevention

• Fraudulent refund claims will result in permanent account restrictions
• Abuse of refund policies may lead to service refusal
• GK Vault Collections reserves the right to deny refunds in abusive cases

Policy Authority

• All refund decisions are subject to internal review
• GK Vault Collections retains final interpretation rights of this policy
• This policy applies to all products and transactions

Support & Contact

For refund-related inquiries, please contact:

gkvaultcollections@gmail.com
gkvaultcollections@outlook.com

By placing an order on GK Vault Collections, you acknowledge that you have read, understood, and agreed to this Refund Policy and all related policies.